FAQ
Orders & Shipping
How long will my order take to arrive?
We aim to get your goodies to you as quickly as possible!
- Ireland: 1–5 days
- Mainland Europe: 1–16 days
Orders placed before 4 PM are usually processed the same day.
How much does shipping cost?
Shipping costs vary depending on your location and order size. You’ll see the exact price at checkout. Plus, we offer free shipping on orders over a certain amount.
Can I track my order?
Yes! Once your order ships, you’ll get an email with your tracking number. You can also monitor your order anytime in your “My Account” section.
Is shipping discreet?
Absolutely. All packages are fully discreet—no product or brand info is visible. Your privacy is always protected.
Which countries do you ship to?
We ship to most EU countries. You can check availability for your country at checkout. For any questions, our team is happy to help!
Products & Quality
What’s a CoA?
It’s an independent lab report that confirms exactly what’s inside - cannabinoid levels, no contaminants, no surprises.
How do I store them?
Keep your products in a cool, dry spot away from direct sunlight. For best results, check the packaging for any extra storage tips.
Payments & Security
Secure Payments
We accept all major credit/debit cards. All payments are protected with SSL encryption to ensure the security of your data.
Your data is safe with us!
Our website uses SSL certificates and data encryption to protect all your personal and financial information. We never share your data with third parties.
Refunds & Returns
Return & Refund Policy
Your satisfaction means everything to us at GoodDaze. If you're not completely happy with your purchase, we've made our return process as simple and straightforward as possible. Please take a moment to familiarise yourself with our policy below.
Return Eligibility
We accept returns within 14 days of purchase, provided the item is unused and in its original, unopened condition. Unfortunately, we're unable to process refunds or exchanges on items that have been opened, used, or returned outside of the 14-day window.
Return Process
Once we receive your returned item, our team will inspect it and send you an email confirmation once it has been processed. Approved refunds will be issued to your original payment method within 5–10 business days, though processing times may vary depending on your bank or card provider.
Late or Missing Refunds
If your refund hasn't appeared yet, we recommend taking the following steps before reaching out to us:
Check your bank account
if the refund was processed close to your purchase date, the original charge may not have been fully settled.
Contact your credit card provider
as posting times can vary.
Reach out to your bank directly
as internal processing delays can sometimes occur.
If you've worked through all of the above and still haven't received your refund, please get in touch with us at info@gooddaze.eu and we'll look into it right away.
Sale Items Refunds apply to full-priced items only. Items purchased at a discounted price are considered final sale and are not eligible for return or replacement. A discounted item includes any product sold at a reduced price due to:
Promotional or seasonal sales events (e.g. clearance, flash sales, holiday promotions)
Discount codes or coupons applied at checkout
Bundled deals where a discount is applied across multiple items
Overstock or end-of-line clearance
Open-box items or products with minor imperfections
Discounts may appear as a percentage reduction (e.g. 20% off), a fixed amount off (e.g. €10 off), or as part of a promotional offer (e.g. buy one, get one 50% off).
Exchanges
We're only able to offer exchanges in cases where an item arrives defective or damaged. If this applies to your order, please contact us at info@gooddaze.eu and we'll arrange a replacement of the same product as quickly as possible.
Return Shipping
Return shipping costs are the responsibility of the customer and are non-refundable. If a refund is approved, the cost of return shipping will be deducted from the total refund amount. For items valued over €66, we strongly recommend using a trackable shipping service or taking out shipping insurance, as GoodDaze cannot be held responsible for returns that do not reach us.
International Orders
We ship internationally. Please note that any VAT or customs duty charges are the responsibility of the customer. For orders being delivered to the UK with a value exceeding £130, VAT and duty charges will be applied upon arrival.
Shipping Information
A valid phone number is required for all orders so that our courier can reach you if needed. Please double-check that your Eircode (for Ireland) or postal code is entered correctly at checkout — GoodDaze cannot be held liable for deliveries made to an incorrect address.