Refund policy
GoodDaze Return & Refund Policy
Your satisfaction means everything to us at GoodDaze. If you're not completely happy with your purchase, we've made our return process as simple and straightforward as possible. Please take a moment to familiarise yourself with our policy below.
Return Eligibility We accept returns within 14 days of purchase, provided the item is unused and in its original, unopened condition. Unfortunately, we're unable to process refunds or exchanges on items that have been opened, used, or returned outside of the 14-day window.
Return Process Once we receive your returned item, our team will inspect it and send you an email confirmation once it has been processed. Approved refunds will be issued to your original payment method within 5–10 business days, though processing times may vary depending on your bank or card provider.
Late or Missing Refunds If your refund hasn't appeared yet, we recommend taking the following steps before reaching out to us:
- Check your bank account — if the refund was processed close to your purchase date, the original charge may not have been fully settled.
- Contact your credit card provider, as posting times can vary.
- Reach out to your bank directly, as internal processing delays can sometimes occur.
- If you've worked through all of the above and still haven't received your refund, please get in touch with us at info@gooddaze.eu and we'll look into it right away.
Sale Items Refunds apply to full-priced items only. Items purchased at a discounted price are considered final sale and are not eligible for return or replacement. A discounted item includes any product sold at a reduced price due to:
- Promotional or seasonal sales events (e.g. clearance, flash sales, holiday promotions)
- Discount codes or coupons applied at checkout
- Bundled deals where a discount is applied across multiple items
- Overstock or end-of-line clearance
- Open-box items or products with minor imperfections
Discounts may appear as a percentage reduction (e.g. 20% off), a fixed amount off (e.g. €10 off), or as part of a promotional offer (e.g. buy one, get one 50% off).
Exchanges We're only able to offer exchanges in cases where an item arrives defective or damaged. If this applies to your order, please contact us at info@gooddaze.eu and we'll arrange a replacement of the same product as quickly as possible.
Return Shipping Return shipping costs are the responsibility of the customer and are non-refundable. If a refund is approved, the cost of return shipping will be deducted from the total refund amount. For items valued over €66, we strongly recommend using a trackable shipping service or taking out shipping insurance, as GoodDaze cannot be held responsible for returns that do not reach us.
International Orders We ship internationally. Please note that any VAT or customs duty charges are the responsibility of the customer. For orders being delivered to the UK with a value exceeding £130, VAT and duty charges will be applied upon arrival.
Shipping Information A valid phone number is required for all orders so that our courier can reach you if needed. Please double-check that your Eircode (for Ireland) or postal code is entered correctly at checkout — GoodDaze cannot be held liable for deliveries made to an incorrect address.
ID Verification A valid form of ID is required to complete your order. If an order is placed without appropriate ID, it will be refunded minus a €5 administration fee. Orders where no valid ID is provided within two weeks will be automatically cancelled and refunded, with the same €5 fee deducted. We appreciate your understanding and cooperation.
For any questions or concerns, our team is always happy to help. Reach us at info@gooddaze.eu
Thank you for choosing GoodDaze!